If we have not addressed your question below, please email us customerservice@craveatwork.com and we will respond back as quickly as possible.
Q: What is the minimum amount of fruit that I can order?
A: The smallest boxes we sell are 5 lb. units. Depending on the type of fruit or vegetable, that equates to 10-15 pieces.
Q: How many times per week can I get an order?
A: That depends on the delivery schedule your company has chosen. At a minimum, we deliver once a week.
Q: How do I get my company code?
A: If your manager is unable to help you with that information, you can contact us at customerservice@craveatwork.com or by phone at (877) 301-0004.
Q: What if my company does not participate? Can I still order products from you?
A: Unfortunately, at this time we only deliver to participating companies who have set up an account and delivery schedule with us. However, we are happy to speak with the appropriate person at your place of work to discuss how your company can Crave!
Q: Where do your products come from?
A: Our products come from a number of growers – both domestic and international. We search for the freshest, best tasting products to bring to you each week.
Q: What can I do if I will be out of the office the day my order is due to arrive?
A: If you have a subscription with automatic weekly deliveries and know that you will be out of the office on your next delivery date, please contact our office at least 48 hours in advance to hold your order for the next scheduled delivery.
Q: How do you decide what products to sell each week?
A: Our team works tirelessly researching and taste-testing every product that we sell each week to ensure we are always bringing you the freshest, most delicious tasting produce available.
Q: What if I don't like an item that I purchase?
A: Satisfaction guaranteed. If for some reason, you don't like something and still have 75% of the product remaining, we will gladly accept returns for a full refund. Simply give us a call at (877) 301-0004 or email us at customerservice@craveatwork.com.
Q: Can I make special product requests?
A: Sure. We would love to hear what our customers are CRAVING! Visit our Crave! Corner and post your product requests online. If we find that your requested item is currently available with peak-of-season flavor and freshness, we will certainly consider adding it to our product rotation.
Q: Do I have to enter my credit card information every time I order?
A: Nope! Our secure ordering system will hold the credit card information entered during your last order. When placing a new order, simply click the button next to the credit card on file, and the information will automatically populate.
Q: Can I decide what day I want my delivery?
A: Each company that sets up an account with Crave! preselects the days in which they want employee orders to be delivered. Unfortunately, we cannot deviate from that schedule, but company delivery days may be changed as needed by the company representative.
Q: Who can I call for billing inquiries?
A: Any member of our customer service team can help you with that. Email us your inquiry at customerservice@craveatwork.com or give us a call at (877) 301-0004.
Q: What if I received the wrong product?
A: We strive for 100% customer satisfaction with every order. If you receive an error on your order please contact us immediately at customerservice@craveatwork.com or by phone at (877) 301-0004 we will make arrangements to get you the proper items ASAP.
Q: Will you provide product(s) for special office events/parties?
A: Of course! We love any order big or small. Simply place your party order the same as any other order and we will have it to you at your next scheduled delivery date.
Q: If I have an allergy to one of this week's products, can I request a substitution on my order?
A: Absolutely! Simply make a note in the Special Request box near the end of the ordering process and we will make substitutions as needed.
Q: What if I missed the ordering deadline?
A: We always want to bring you the freshest products available, so we accept orders up to 48 hours before your scheduled delivery. If you miss this week's deadline, don't worry! Go ahead and place your order and you'll be at the top of the list for next week's delivery.
Q: I know what I like, so why can't I choose what's in my tote?
A: Products are hand selected each week based on freshness and flavor. Not all items meet our peak of season requirements to be included in our totes, and products must be carefully selected to meet size and weight requirements for each pack size.
Q: How will I know when I can eat my produce?
A: All Crave! Products are delicious tasting, at optimum ripeness, and ready to eat when your order arrives to you. However everyone is different. If you prefer your fruit softer you need only to leave them out in room temperature for two to three days or until desired pressure is met. Enjoy!
Q: Can I cancel a subscription?
A: Absolutely! Our order management system lets you easily manage your pending orders and you may cancel at anytime.
